For order related queries, reply to your order confirmation email or email us at email@example.com. Emails are responded to within 4 business hours (11 am - 7 pm during weekdays). Keep an eye on your junk/spam folders as sometimes emails land in those folders.
For delivery related queries, get in touch with Royal Mail or UPS using the tracking number emailed to you in your dispatch confirmation email.
0203 674 3398